The site is designed with families in mind. We encourage you to enter all participants on the same account. Doing so will send a donation request from every participant at once, which will allow donors to make one donation that will be split evenly between the participants. If you want to register your participants separately, you can do so by logging out after registering the first participant. Then, register for a new family using a separate email address for the next participant. Repeat this process as needed to create individual pages for each participant.

If a participant is deleted from or added to the family page, the donation total will be split evenly between the participants listed. If only one participant is listed, that participant will receive credit for all donations made to the family page. The deleted participant will be removed from all event reports and not receive any credit for raising any money. If you add a participant to the family page, that participant will be automatically added to the reports and receive credit for their portion of the money raised.

Make sure the photo is a JPEG. You may need to open the image on your computer and save it again as a JPEG before it can be uploaded. Otherwise, your image might be too large and need to be resized. Typically, a square shaped image works best.

To center your image, you will have to crop and center the image on your device. You can then reload your image under the "Sample Request & Photo" section. Please click the X to remove the current image; you will then have the option to select your centered image.

The U.S. country code (1) has been prefilled and is required for domestic phone numbers. Please do not remove or modify it unless you are sending a text message to a phone number outside the United States. For international numbers, replace 1 with the appropriate country code for the destination country. Enter the area code inside the parentheses and the remaining phone number after the parentheses. Ex: 1 (555) 555-5555

In order to share your personal fundraising link, you first need to add and send a request to at least one person's contact information under the "Add Family & Friends + Track Donations" section. You can even add your own contact information to fulfill this requirement. Once you have added one person as a donor, the "Share On Social Media And Other Ways" section will appear. You can then use the Facebook and/or X button to share directly. Alternatively, you can click the copy button and paste the link to share your fundraising page on Instagram, or your favorite sharing platform. You can also copy and paste the link from your phone to share by text message.

In order to share your personal link to social media, you first need to add and send a request to at least one person's contact information under the "Add Family & Friends + Track Donations" section. You can even add your own contact information to fulfill this requirement. Once you have added one person as a donor, the "Share On Social Media And Other Ways" section will appear. You can then use the Facebook and/or X button to share directly. Alternatively, you can click the copy button and paste the link to share your fundraising page on Instagram, or your favorite sharing platform. You can also copy and paste the link from your phone to share by text message.

Use the Help button at the bottom of the page to remove donors. In the "Submit a Ticket" section, select "Remove Donor" as the category from the drop down. Please list the donors you wish to remove in the comments section. You can also give us a call at 1(888) 598-7510 and we will help you with your request.

Donors may opt out at any time by clicking "Unsubscribe" on the email or text message that they received. If they unsubscribe from a text message, they will need the original text message to opt back in to receiving any future messages. If you would like to Opt Out one of your donors, you can do so from the family page under the “Add Family & Friends + Track Donations” section. Click on the donor, scroll down, and click the “Opt Out” button. If you would like our help, click the "Submit a Ticket" button, select "Remove Donor" as the category from the drop down. Please list the donors you wish to unsubscribe in the comments section. You can also give us a call at 1 (888) 598-7510 and we will help you with your request. If donors are opted out they will no longer receive any information for this event or any future events.

Yes. The event has set up a reminder schedule. Most events send one or two reminders to donors who have not yet made a donation. Some events schedule more. Once a donation is made or "Sorry, I can't right now" is selected, donors do not receive additional reminders.

To resend a request to certain donors in your list, you may go to the "Add Family & Friends + Track Donations" section, click the donor's name, scroll down and click the “Resend" button.

When your text request status appears as "queued", it means the text messages are in line to be sent out. Texts are sent in batches and go out in the order entered. Text messages are sent between 9 AM and 8 PM, local to your PledgeStar-A-Thon. Texts entered after hours will begin sending the following morning at 9 AM. When the site has an unusually high number of requests, this process can take longer than normal.

Please check your email and text numbers to make sure they are correct. Here are some things to check for:

• Donation requests will not be sent if an email or text number has been entered more than once. Please make sure you have not already added the email or text number under another donor.
• Verify that the recipient can accept emails from outside sources. Some companies or networks block or quarantine emails from outside sources and will not deliver them.
• The email must be entered in a valid email format.
• The U.S. country code (1) has been prefilled and is required for domestic phone numbers. Please do not remove or modify it unless you are sending a text message to a phone number outside the United States. For international numbers, replace 1 with the appropriate country code for the destination country. Enter the area code inside the parentheses and the remaining phone number after the parentheses. Ex: 1 (555) 555-5555. When the number is correct, press send.

If there is nothing obvious to correct, please click the “Submit a Ticket” button. Be sure to select the "Other" category and explain the issue you are encountering in the comments section. You can also choose to call support at 1 (888) 598-7510 and we will help you.

This indicates that there were multiple donations made. One donation was successful and the other is pending. Under the "Add Family & Friends + Track Donations" section, you can click on the donor's name to view the details of their transactions.

• If the donation did not process, the status will show as “Abandoned”. This means the donor did not complete the credit card transaction and needs to try again.
• If the donor is donating via check, the status will show as “Waiting for check”. The organization will update the donor's status once they receive and log the donation check.
• If a donor chose to make a "Per Repetition" pledge and the pledge counts have not been entered yet, the status will show as “Waiting for payment”.
• If the donor is submitting for a Company Match, the status will say "Waiting For match". Receiving Company Match donations vary by company procedures and can take anywhere from a few days to months to arrive.

Go to the "Add Family & Friends + Track Donations" section, then click on the donor's name to see the details of the donor, including request sent and delivered, and donation status.

If donation requests have been sent out from your duplicate account(s), they can not be combined. Doing so would break the links and render the requests sent to donors unusable. The event can combine the money for participants with multiple accounts on their reports. If an account was not used and needs to be deleted, you can press the “Submit a Ticket” button, select “Registration” and fill out the comments section. You can also give us a call at 1(888) 598-7510 and we will help you with your request.

Please try to enter them again. Things to look out for:

• Donation requests will not be sent if an email or text number has been entered more than once. Please make sure you have not already added the email or text number under another donor.
• Be sure the email uses a valid email format.
• The U.S. country code (1) has been prefilled and is required for domestic phone numbers. Please do not remove or modify it unless you are sending a text message to a phone number outside the United States. For international numbers, replace 1 with the appropriate country code for the destination country. Enter the area code inside the parentheses and the remaining phone number after the parentheses. Ex: 1 (555) 555-5555 . When the number is correct, press send.
• In the "Dear _______" section, only enter a name, rather than a long message.

You can check the status of your sent requests under the "Add Friends & Family + Track Donations" section by clicking on the donor name.

To enter laps, scroll to the “Log” section, then click on a participant's name to open their “Log”. Fill in the information, then click the “Add” button to update the log.

The event organization has created and approved the message that will be sent to your donors. If your organization has decided to allow for customized messages, you can change the message when you enter a donor's information by clicking the box next to "check this box if you would like to personalize or change the language of the donation letter". Be aware that the character count does not exceed 1200.

The event will verify the lap counts and send the notice to the donor letting them know how to complete their donation. If your donor(s) have not received the information about their Per Lap pledge and the event ended three or more days ago, please click on the "Submit a Ticket” button to contact support. Select the “Other” category and let us know in the comments section. You can also give us a call at 1(888) 598-7510 and we will help you with your request.